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IT Service Management: A Guide for ITIL Foundation Exam Candidates, Second Edition



IT Service Management: A Guide for ITIL Foundation Exam Candidates, Second Edition by John Sansbury, Richard Griffiths and Aidan Lawes
English | ISBN: 1906124930 | 2012 | PDF | 240 pages | 11 MB

ITIL' and IT service management have been practised successfully around the world for more than 20 years. ITIL' is a framework for IT service management and provides best management practice to meet ISO/IEC 20k.

This guide introduces ITIL both to Foundation Examination candidates and to people simply looking to gain a practical understanding of IT service management. This new edition is compatible with the 2011 update to ITIL'. It includes the following additional processes: business relationship management; design coordination; strategy management for IT services; transition planning and support. An ITIL' licensed product.
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Tags: Service, Management, Guide, for, ITIL
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golemsonbi   26-11-2014, 10:23
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